PURCHASING

How do I place an order?

There are several ways to place an order: Online at www.ThunderBoltx2.com, by email at sales@stormdetectionsystems.com, or by calling us at (844) 532-7708.

What are my payment options?

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards; procurement cards; checks; or money orders. Credit card charges are submitted at time of shipment.
If you are paying by credit card, you may do so by entering that information through our secure web site or you may call (844) 532-7708. It is not our company policy to accept credit card numbers via email or fax.

Do you charge sales tax?

We will charge the tax that is required by your state and local municipality. If you are tax exempt, we must have a valid tax exemption certificate on file. e-mail it to vendors@stormdetectionsystems.com. More

Is the online order form secure?

At Storm Detection Systems, we understand your concerns about online security and privacy. All orders on our site are encrypted using Secure Socket Layer (SSL) technology. SSL is a complex form of cryptography that makes it virtually impossible for a third party to decrypt any useful information you provide. You can use our site knowing that your personal and credit card information is protected when transmitted online, allowing you to place Internet orders with confidence, knowing that your credit card information will be secure.

What are your terms and conditions?

Please click on Term & Conditions.

How long do you guarantee your prices?

If you receive a written quote from us, the pricing will be honored for 30 days unless otherwise agreed upon.

What forms of payment do you accept?

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards; procurement cards; personal checks; and money orders. Credit card charges are submitted at time of shipment.

Can I order even if I don’t want to setup an account?

By placing an order, an account will be automatically set up for you.

See our full Term and Conditions.

SHIPPING

What are your shipping terms?

 

If a shipping method is not specified, we will determine the most expedient and efficient means of shipment. Appropriate charges (such as freight and insurance), provided by the various carriers will be added to your invoice. These charges are determined (at time of shipment) by product plus packaging weight, overall package dimensions, as well as any other special shipping requirements, such as HAZMAT materials. Your final shipping costs may differ. Storm Detection Systems will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; inability or delay in obtaining necessary labor, material or products from usual sources; material shortages; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond Storm Detection Systems reasonable control. In such event, the date of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Where does the product ship from.

All Product ships F.O.B. Tampa

INTERNATIONAL SHIPMENT

 

Do you provide NAFTA Certificates?

NAFTA certificates are provided upon request for orders that have a final destination outside the United States.

What countries do you ship to?

We shipped to most countries as permitted by United State Law.  The ThunderBolt X2 is CE certified and meets RoHS requirements.

What countries do you ship to?

We shipped to most countries as permitted by United State Law.  The ThunderBolt X2 is CE certified and meets RoHS requirements.

PRODUCT RETURNS

How do I return a product?

Storm Detection Systems places the highest priority on customer satisfaction and believes that our products are of the highest quality on the market. Please refer to our return policy for additional information. If you are not happy with your purchase please let us know how we can make it right. We offer a 30 day money back policy.  We do ask that you contact us first and request a Return Authorization number before returning any product. Plrease refer to our Return Policy for additional instructions.

What happens if a product I order is damaged in shipment?

If you receive a damaged product, please return policy for complete instruction on returning items damaged in shipment.

TECHNICAL ASSISTANCE

 

How can I contact Storm Detection Systems Technical Support Staff?

Answers to many question can be found here in FAQs. If you are unable to locate an answer to your question and wish to contact a support representative there are several ways to contact us: By email at sales@stormdetectionsystems.com, or by calling us at (844) 532-7708.

Can I get technical assistance even if I have never placed an order?

Yes! Our application and technical support is free! Please contact one of our Applications Specialists to help with troubleshooting, product recommendations, application assistance and customer ordering.

Do you service/maintain the products you sell?

Yes! Please refer to our Return Policy to setup a Return Authorization for your product.

CUSTOMER CARE

How do I contact Storm Detection Systems

There are several ways to contact us: By email at sales@stormdetectionsystems.com, or by calling us at (844) 532-7708.

Can I get technical assistance even if I have never placed an order?

Yes! Our application and technical support is free! Please contact one of our Applications Specialists to help with troubleshooting, product recommendations, application assistance and customer ordering.

Do you service/maintain the products you sell?

Yes! Please contact our returns group to setup a Return Authorization for your product.

How can I contact Storm Detection Systems Technical Support Staff?

There are several ways to contact us: By email at sales@stormdetectionsystems.com, or by calling us at (844) 532-7708.

What information can I get when I contact you Applications Specialists?

Our Applications Specialists can assist you with product selection and recommendation, troubleshooting and technical assistance, manuals and documentation, custom and unique product sourcing, complete application solutions and much more!